FAQ

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FAQ 2016-11-04T11:05:11+00:00
I didn’t receive the “Forgot My Password” email. 2016-04-28T20:05:55+00:00

The email address that you request the “Forgot My Password” email be sent to must match the email address on file. If not, you will not receive the “Forgot My Password” email.

Please contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@livesteam.net.

I created an account on the BBS, but still can’t log in. 2016-11-04T11:05:16+00:00

Once your account is created for the BBS (http://bbs.livesteam.net/) you will receive a confirmation email with a link. You will need to click on this link to complete the registration process.

Note: Your username and password for the BBS is separate from your store/subscription account and require separate registrations.

Why do I need two accounts, one for BBS and one for online store? 2016-04-28T20:04:48+00:00

The system requires separate accounts be created one for the BBS and another for Storefront for security purposes.

I didn’t get an email confirmation for my order. How can I confirm it went through okay? 2016-04-28T19:55:47+00:00

Contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@livesteam.net.

It is likely that your email address in our system is incorrect, so please provide your email address.

My Storefront password doesn’t work. 2016-04-28T19:54:44+00:00

Have your requested “Forgot My Password?” This is the first option you should choose. When you receive the temporary password by email please try what is provided, if still unsuccessful please contact us at 800-447-7367, 231-946-3712, or e-mail service@livesteam.net.

I don’t think the website registered my subscription. Who do I contact? 2016-04-28T19:53:43+00:00

Contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@livesteam.net.

I just paid for my subscription and then got an invoice. Was my payment received? 2016-04-28T19:52:39+00:00

If you requested that we bill you for your subscription, one issue is sent and then an invoice is mailed at the first of the next month. Invoices are typically printed around the 25th of the month, but may not arrive in your mailbox until the 15th. The invoice and the payment may have crossed in the mail.

If in doubt, please call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@livesteam.net.

When does my subscription expire? 2016-04-28T19:51:50+00:00

You can check online at My Subscriptions or contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S.; or e-mail service@livesteam.net.

When will I receive my first/next issue? 2016-04-28T19:51:15+00:00

There are standard mail dates for each publication, those dates vary depending on which publication and its schedule. Your new issue should arrive within the first week of the month of the cover date.

You may call in U.S. and some parts of Canada 800-447-7367; outside of U.S. 231-946-3712; or e-mail service@livesteam.net.

How can I get a replacement issue for one I didn’t receive? 2016-04-28T19:50:30+00:00

If you haven’t received your issue, contact Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of U.S. or email service@livesteam.net.

How can I renew my subscription online? 2016-04-28T19:49:41+00:00

Please visit My Subscriptions.

Most of Village Press Publications are bi-monthly and a few are quarterly. The first renewal notice is sent at the time your second-to-last magazine is mailed. You may renew at this time or you can wait until your last issue is mailed, and there will be no lapse in your subscription.

I went to My Subscriptions but the option to renew is not there? 2017-09-26T13:45:21+00:00

If there is no option to renew appearing, then your subscription is not up for renewal at this time. Renewals are available only when two or fewer issues remain on a subscription.

How can I send a gift? 2016-11-04T11:05:18+00:00

If you are a subscriber with us, log into your online account. If you are new, create a brand new record for yourself. Select the subscription you want to give as a gift and During checkout “Step 1 of 3″ on the storefront, answer “Yes” to the question “Send As Gift”.

Here you can enter a personal message that will be printed on a postcard, we will mail on your behalf. Next, add the recipient’s address to this same screen and then complete the checkout process.

I got two copies of the same magazine. What should I do? 2016-04-28T19:47:10+00:00

Contact Customer Service at 800-447-7367 in U.S. and portions of Canada, 231-946-3712 outside of U.S., or e-mail service@livesteam.net. It is helpful to review both mailing labels with us when you call.

Is a digital subscription available for Live Steam? 2016-04-28T19:46:32+00:00

Digital issues are not available at this time.

When will I receive my book/product order? 2016-04-28T19:43:49+00:00

Our product orders ship daily by media mail postal service, unless expedited service is requested. Please allow 7-10 business days for products to arrive.

How can I order back issues? 2016-04-28T19:43:14+00:00

Some of our most current years of back issues are listed and available for purchase at the Online Storefront. For earlier copies you will need to contact our Customer Service at 800-447-7367 in U.S. and portions of Canada; 231-946-3712 outside of the U.S.

When will I receive my back issue order? 2016-04-28T19:41:34+00:00

Back issue orders take two to three weeks to arrive once they are mailed. Back issues mailings are processed once a week.

How do I find a particular article or a particular subject? 2016-11-04T11:05:18+00:00

Browse through our online article index. You can search by author, subject, or issue – or do a general search.

I received a no-obligation issue. How do I take advantage of the Sweet Deal offer? 2016-04-28T19:23:41+00:00

The letter that accompanied your no-obligation issue contains the web address to take advantage of the Sweet Deal and the promotion code you’ll need to use.

How can I pay for my subscription? 2016-04-28T19:22:45+00:00

If you have received an invoice you will need to contact Customer Service at 800-447-7367 or 231-946-3712 and payment can be applied using a credit card; currently you cannot apply payments to invoices on our website. If renewing, you can select the term on the subscription you want and proceed through the checkout process. Remember to have your customer number available for registration or if you have already created an online record, simply log in to your account and completing the checkout process.

What credit cards are accepted? 2016-04-28T19:21:55+00:00

Village Press accepts VISA, MasterCard, and American Express.